Shipping Policy
Once your order is placed we do our very best to get your items out as soon as possible. Please allow up to 3 business days for your items to ship. You will receive a shipping notification with a tracking number once your item ships. If you do not receive a shipping confirmation email after 5 business days please reach out to online@duesouthhome.com with the subject line 'ORDER' to inquire about your purchase. During the holiday season, please allow up to 5 business days for your shipping confirmation email with a 2 day grace period before emailing your purchase inquiry with the subject line above.
If you need your item in a timelier matter, please opt to choose a speedier shipping rate at your expense. We currently only ship within the United States. Some additional charges
may apply to items shipping to Alaska and Hawaii.
Online Return Policy
Quality is important to us! If you are unhappy with an item we will gladly accept a
return or exchange within 30 days of purchasing. To be eligible for a
return, your item must be unused, unwashed and in the same condition that you received
it. It must also have the original tags on the purchased item, if applicable. All
returns will be eligible for store credit or an exchange.
Non-returnable items:
*items smelling of cigarette smoke or perfume
*items marked with make-up or deodorant
*items with animal hair on them
* Gift cards
* Sales items
* Bralettes
ALL SALE ITEMS ARE FINAL SALE
ALL BRALETTES ARE FINAL SALE
Orders that have not been picked up in-store within 60 days of purchase
will be restocked and no refund will be given.
Discounts/Coupons/Coupon Codes
One discount/coupon/or coupon code may be used per customer, per transaction.
In Store Returns/Exchanges
Online items can be returned/exchanged in store. Please email us at online@duesouthhome.com to let us know which items you would like to return/exchange before coming to the store. Because our online inventory is separate from our store inventory, it could take 2-5 business days to fully process the return/exchange. If we do not have an item readily available to exchange in store, we will need time to get the inventory from our online warehouse. In the same way, please allow 2-5 business days for your return to be processed once we receive the item back from you in store.
When returning an online item in-store, you can choose to receive an in-store gift
card or an online gift card depending on your preferred shopping method.
Damaged Upon Arrival/Wrong Item
We will do our best to exchange your item for the correct item however, we cannot promise the item will still be available. If the item you received was damaged and we no longer have the size needed to exchange we will offer a refund. Once the incorrect item is received back, we will issue an exchange/refund. You will ONLY be refunded if we are out of stock of the item in the size requested.
Sale Items
Only regular priced items may be exchanged/refunded, items that have
been marked as sale items cannot be refunded.
Sale items are FINAL SALE.
Return Shipping
To return your product, you should mail your product to:
802 South Public Rd. Suite A,
Lafayette, CO, 80026, United States.
You will be responsible for paying for your own shipping costs for returning your item
unless you opted in to Re:do, which offers free returns/exchanges.
Shipping costs are non-refundable. We will only issue a refund after we
receive and inspect your return. Please allow 2-5 business days for your return
to be processed once we receive it.